Frequently asked questions

Q. How do I play the instant win game?
A. If you have Flash 9 installed on your computer, you will be presented with a Spin to Win game after registering. Just use your mouse to start the wheel spinning and then press the stop button to find out if you won. If you do not have Flash 9, you will automatically be taken to a page to see if you are a potential winner. Having Flash will not increase your chance of winning. If you are a potential winner, you will receive an email with instructions on how to claim your prize. See the Official Rules for complete details.
Q. How do I earn chances to win prizes?
A. You can earn a sweepstakes entry and/or instant-win game play: 1. Just by registering once for the promotion. 2. Each time you log in to the promotion (up to one visit per day). See the Official Rules for complete details.
Q. What prizes are you giving away?
A. We are giving away the following Sweepstakes prizes:
  • One Grand Prize – A stay at a Pet-friendly hotel for two and your pet
  • One Hundred First Prizes – AAA Guide to Traveling with your pet
We are giving away the following Instant-win prizes:
  • Twenty-five $100 PetSmart gift cards
  • Twenty-five $25 PetSmart gift cards
  • Fifty One month samples of Advantage® Family pet products
See Official Rules for complete details.
Q. How many times can I win a prize?
A. One Instant Win game prize per person. See the Official Rules for complete details.
Q. When will the Sweepstakes winners be chosen?
A. We will randomly select the potential Sweepstakes winners, from all eligible entries on or around July 7, 2008. See the Official Rules for complete details.
Q. Why can’t I use my P.O. box address on the registration form?
A. Our shipping service cannot ship any prizes to a P.O. box, so if you’re identified as a winner, we’d need to send the prize to your home. Also, your home address allows us to identify your residence for eligibility purposes.
Q. I won the instant-win game, but never received my email with more details. What should I do?
A. To ensure you receive emails, add fulfillment@eprizefulfillment.com to your address book. Click here to learn how. Fill out the form below to let us know you didn’t receive your win email.
Q. How old do I have to be to play?
A. According to the Official Rules, you must be at least 18 to participate in this promotion.
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